Order & Delivery

Where is my order?

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

 

Delivery options & times

For Standard Shipping is FREE , If need faster delivery lead time just need to paid $25 for DHL delivery service. Delivery lead time will show when purchase. 

We only cover Australia, New Zealand, United Stated, Canada and Euro Country for these moment. 

 

Can I exchange an order?
Unfortunately we don't offer an exchange facility.

 

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or Messenger.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

    -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.